Workshop Facilitators – Sub-Contract Opportunity

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Workshop Facilitators – Sub-Contract Opportunity

Serco Regional Services Ltd T/A Serco Enterprise

Business Wales provides a first class business support service to small and medium sized enterprises (SMEs) located in Wales on behalf of the Welsh Government, funded by the European Regional Development Fund. This service is delivered by Growth Partnership Wales, a partnership of Business in Focus, Antur Teifi and Serco Limited.
Superfast Business Wales is a service element of Business Wales, which started in January 2016. It supports eligible businesses across Wales to understand, adopt and exploit the benefits of newer technologies, some of which made accessible through next generation broadband.
Serco ESE is looking to select a group of experienced workshop facilitators who can deliver inspiring digitally focussed workshops to show businesses how adopting technology can enhance their business productivity and profit. This will be to support a workshop programme that commenced in 2016 and is expected to run through to the end of the Service in December 2020. The selected group will join an existing group of organisations that were procured through the initial call for support in early 2016.
As a result of this exercise, Serco ESE will have a preferred supplier list of facilitators. Being part of this list is not necessarily a guarantee of work but will put you in a pool of suppliers that may be asked to quote for work as and when it is required.
Below is an outline of the specialist knowledge areas that we are specifically looking for:
– Using digital technology to enhance business processes
– Cloud based solutions
– Cyber risk and disaster recovery
– Digital Leadership
– Customer Relationship Management Systems
– Flexible Working
– Digital Marketing and Social Media
– E-Commerce
Sector based understanding of how these technologies may apply to the following sectors:
– Manufacturing
– Construction
– Agriculture – diversification
– Professional Services
– Food and Drink
– Retail
– Tourism
– General Services
Our Requirements
Successful suppliers will be able to evidence capability and experience in three or more of the above specialisms, be competitively priced and able to quickly respond to requests for quotes and specifications to deliver work on one or more of our programmes as required.

Suppliers should be able to demonstrate the following capabilities:
– Ability to respond to specifications providing clearly costed quotes at short notice
– Ability to develop and update workshop content with relevant and up to date digital technology information of interest to SMEs
– Ability to produce engaging presentations and corresponding slides
– Experienced in delivering subject matter or sector specific workshops in an engaging and accessible manner for the small business audience, able to develop interactive communication and build rapport with small groups
– Keep up to date with the latest ICT thinking and ensure this is reflected in event delivery techniques and topics and subject matter
– To respond to feedback from events to adjust content, working with SFBW staff to address any challenges in a professional and timely manner
– Ability to work to tight timescales
– In-depth understanding of ICT and the opportunities for business to exploit newer technologies to catalyse business improvement and growth
– Knowledge of the Welsh Businesses landscape and be prepared to travel to locations throughout the country
We will require any supplier working as part of this programme to hold Professional Indemnity Insurance to a level of GBP2 million.
Serco Regional Services Ltd will contract with the successful suppliers and it is anticipated that the contract will be awarded for the period May 2017 to 31 December 2020 subject to available funding and performance reviews.
Contract Value
There will be no value attached to the contracts awarded. Individual items of activity (or work packages) will be identified.

Deadline:  18-04-2017

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