Teacher Recruitment Support Service (TRSS)
Department for Education, National College for Teaching and Leadership (NCTL)
This contract is for the Teacher Recruitment Support Service (TRSS), an advisory service that supports both candidates to apply to initial teacher training (ITT) and teachers to return to the profession.
The Provider will offer a personalised service based on the specific needs of each enquirer, to be delivered through inbound calls, webchats, outbound calls, one-to-one advisory services, and via an email and SMS CRM programme.
Each enquirer will be encouraged to convert their initial interest in teaching to an application for teacher training or returning to teaching. The service will provide information on routes into initial teacher training and returning to teaching, and recommend activities that may increase the chance of a successful application.
The service requirements may change over time in response to Government policy.
The annual volume of people using the service is high; detailed indicative volumes are listed in the Specification document.
Channel Indicative volumes
Inbound Calls 81 000
Decision Maker Contacts 61 000
Webchats Handled 34 000
Estimated value exc VAT: 9 000 000 GBP to 12 000 000 GBP across the 3 year primary contract term (15 000 000 GBP to 20 000 000 GBP including any extension period).
To participate in this procurement (RFX137) you will need to register on REDIMO2 (If you are not already). Please register at: https://www.gov.uk/nctl-e-procurement-system-Redimo2