Barnardo’s EPoS upgrade boosts Gift Aid by 70%

 In news, updates

One hundred and five Barnardo’s retail stores across the UK have now been upgraded to a new CharityStore (powered by Cybertill) EPoS (electronic point of sale) platform from solutions provider Cybertill. The charity aims to have upgraded all 720 of its stores by the end of 2018.

Cybertill supplies EPoS systems to more than a third of charity shops in the UK and Ireland, it has claimed, and has rolled-out its latest Cybertill ‘one platform’ back-office software solution with Barnardo’s. The charity will now deploy Cybertill to synchronise all of its retail transactions.

CharityStore will be used for back-office reporting, customer communications and engagement, and to raise Gift Aid transaction capture, among other functions. The cloud-based system also automates processes, helping volunteers and staff with administrative duties, the company said.

“Investing in EPoS is an essential move into the digital realm for our retail chain – it gives us a vast amount of consumer insight, and enables the simplification of processes both on and of the shop floor,” said Roy Clark, Director of Retail & Trading at Barnardo’s. “We deployed Cybertill’s CharityStore retail management platform in over 50 stores very quickly, and have planned further roll-out to the rest of our estate.”

Clark added: “Immediately after the initial roll-out, we found that gift aid increased by 12%. Converting to the new system will save our store teams time on manual tasks, and will generate more income through added insight, simplification of the Gift Aid process – and enhanced in-store experience .”

Karen Haines, store manager Barnardo’s Llanrumney added that since the new system came into place Gift Aid has “increased dramatically”:

“Before we had to take down people’s postcode and surname, only to then find once they’d left the shop that they don’t actually have Gift Aid registered for Barnardo’s,” she said. “Now we can check instantly, and it has meant that our Gift Aid has gone up from 40% to 70% in six weeks.”

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