An Advocacy Hub
An Advocacy Hub
City of York Council.
The Council has historically commissioned multiple, separate contracts for advocacy services; in addition to these there are a number of independent and voluntary sector organisations providing advocacy across the City. The Council expects the Provider to work in partnership with other advocacy services to ensure that Customers receive support from the most appropriate service. For example it may be most appropriate for a person 65 years and above to receive their advocacy support from York OCAY, or it may be most appropriate for an inpatient of a hospital to receive their advocacy from the services based within the hospital setting.
Council contracts which will be brought together by this procurement include:
• statutory IMCA, including Deprivation of Liberty (DOL – when a deprivation of liberty occurs in a person’s home), Deprivation of Liberty Safeguarding (DOLS – if a person resides in facility overseen by CQC, i.e. a Care Home or Hospital) and paid Relevant Person’s Representative (RPR);
• statutory Independent Mental Health Advocacy (IMHA);
• statutory Care Act Advocacy;
• National Health Service (NHS) Complaints Advocacy; and
• non-statutory Advocacy for people with complex needs (such as mental health problems, learning disabilities and age-related issues).
This single point of access service should be simpler for Customers and referrers to navigate, ensuring that they can access the right service at the right time and provide a streamlined opportunity to match the Customer with the right advocate and improve the continuity of support provided. Some of the main objectives for the Provider will be to:
• provide one-to-one advocacy for individuals for whom the Council has a legal obligation to provide advocates;
• provide time limited issue based advocacy for people with substantial difficulty or complex needs;
• support individuals to develop a range of self-help tools including self-advocacy and peer user groups to assist them towards independence and social inclusion;
• assess at the single point of entry, redirecting those where there are more appropriate services;
• support Customers to address complaints and disputes with NHS (and other) providers;
• provide accessible services, both in terms of location base, with private rooms available and with regards to a range of communication aids and tools.